1. CHANGE HISTORY
Version 1: 31.01.2012 Initial version
2. INTRODUCTION
New version of Phoenix service software is available. This
multi-protocol service software supports Nokia CDMA, GSM, TDMA, and
WCDMA products.
Main component versions in the release:
* DK2 Driver Version 07.14.0.25
* Nokia Connectivity Cable USB Driver Version 2011.48
* Flash Update Package 2011.40.000
* FLS-x Drivers Version 2.09.28
* FUSE Connection Manager v 2011.43.1
3. MAIN CHANGES & ERROR CORRECTIONS FROM PREVIOUS VERSION 2011.38.3.46817
Error Corrections & changes:
* Ambient light sensor enabled
Please note:
Energy Management Calibration should not be performed for products
using the "Quantum" engine (RM-689, RM-702, RM-704 and other product
using the same engine)
* Microsoft DOT.NET version 2 Service Pack 2 is now the minimum
requirement. Phoenix installation will check PC for the DOT.NET version
and update it automatically when PC has online connection. Without
online connection, old DOT.NET versions must be updated manually.
* New common data package location in use. Please see document SR1315 in KICS Information Center for further information.
* All Nokia Service Software Applications will use following location for product specific data:
- Windows XP: C:\Documents and Settings\All Users\Application Data\Nokia\Packages
- Windows 7: C:\Program Data\Nokia\Packages
* Please see articles SR1774 and 1786 for more information on the use of
Nokia Data Package manager - tool, and article SR1854 for more
information on the Nokia Service Application Manager Tool.
* During installation, Data Packages should be installed in these
directories, if they install to any other location by default. target
folder for local data packages can be changed in the installation wizard
manually
* This version contains the latest Tucson components. Therefore it is not necessary to use Tucson Add-On Installation Packages
* Before you start Phoenix or Care Suite installation to Windows 7 the
User Account Control (UAC) should be turned off from Windows Control
Panel settings.
* For more information concerning new options in "Firmware Update" -
menu and their use, Please see documents SR1313 and SR1659 in KICS
Information Center.
* Tucson operations combined with "flash" - option are now handled in
the same way as "refurbishment", which requires Mass Memory Content File
to be available.
* Use of Flash option simultaneously with product code change for USB
Only phones is restricted. It is recommended to flash phone separately
with Firmware Update. Please refer to product specific instructions.
* Connection media to FLS-5 must be configured to be "USB_FBUS", after
FLS-4 support has been removed FBUS does not work anymore with FLS-5
4. KNOWN ERRORS & LIMITATIONS
* FLS-5 drivers do not support 64 bit OS, so phones using FLS-5
/USB_FBUS connection can not be serviced in 64 bit operating systems
* Software downgrade with Tucson system is only possible for BB 5.0 products supporting the Data Package 2 concept.
* Flashing with setup FLS-5, SS-46 and product specific adapter is not
supported anymore. FLS-5 can be used with other product specific cables
and adapters, but not with SS-46 Interface Adapter.
* If you install old DCT-4 data packages, Flash Update Package File
installation path may be wrong. This is caused by very old DCT-4 data
packages which contain Flash Update Package and overwrite current
information during installation. If you experience problems when
updating FPS-x prommers, please check that Phoenix “Prommer maintenance”
is looking for the files from the correct location which is “C:\Program
Files\Common Files\Nokia\Tss\Flash”. If not, Phoenix will show error
“Update via ini – file failed”. In this case, select “Update” from that
Phoenix “Prommer maintenance” – UI, browse to correct directory and
select “fpsxupd.ini” for all other prommers except the FPS-8.
* Refurbishment flashing and product code change for RX-51 product requires SX-4 card to be available.
* FPS-21 flashing for RX-51 works only with TCPIP connection. FPS-21
prommer with new HW version 11 has been released to correct this. Sales
pack code is 0089J83 , old HW version is not delivered anymore
* Please refer to product specific documents and instructions concerning the limitations of the RX-51 product
* RX-51 flashing does not work when CU-4 is used
* RX-51 Product Code changes work only without FLASH option, please flash phone separately
* When version 2010_12_8_42304 or newer with FUSE connection manager is
installed on top of older Phoenix versions, there may be an additional
delay of several minutes when you start Phoenix for the first time.
Please wait patiently; Phoenix will start after configuration is
finished.
* When using Data Package download functions with online connection,
download times may occasionally be long. This is not caused by Phoenix
(or Care Suite). The download speed from online servers is occasionally
is known to be slow, depending on how data is buffered on caching
servers.
* After you close Phoenix, it may not restart. To rectify this:
- Use Windows Task Manager to manually shut down phoenix.exe and FuseService.exe processes, or optionally restart your PC
* It is not possible to program Mass Media Content file to some devices
over direct USB cable connection, due to the large size of the file. For
these models a feature called “Media Check” has been implemented. When
this type of product is connected to service software / PC via direct
USB cable the refurbishment option will be disabled. Please use a flash
prommer. Affected products using Media Check are: RM-122, RM-175,
RM-176, RM-186, RM-246, RM-247, RM-296, RM-297, RM-320, RM-462, RM-472,
RM-484, RM-505, RM-555, RM-559
* To be able to use the help files in Windows 7 you need to install
Windows Help program (WinHlp32.exe) for Windows 7. Ways to locate
WinHlp32.exe:
- Start Phoenix with online connection to Internet, select "Help" and
"Phoenix help". Click the "Microsoft Help and Support" website link.
Download WinHlp32 and install it.- Go to
Microsoft Corporation: Software, Smartphones, Online, Games, Cloud Computing, IT Business Technology, Downloads. Type "WinHlp32" to "Search Microsoft.com" - field. Locate Windows Help program (WinHlp32.exe) for Windows 7 and install it
* When using flash prommers, only one connection type to one prommer is
allowed. Please use either NFPD USB or NFPD TCPIP connection to one
prommer, not both connections to same prommer
5. INSTALLATION
* If you have Phoenix External 2007.4.6.170 or older you must uninstall it before installing this release.
* Download Phoenix_Service_Software_2011_46_7_47652.exe application file to your computer (e.g. C:\TEMP).
* Close all other programs.
* Disconnect all flash prommers and phones which may be connected to PC
via USB connection (reconnect them only after Phoenix installation has
been completed)
* Run Phoenix_Service_Software_2011_46_7_47652.exe and follow instructions on the screen to install Phoenix Service Software
* If your PC does not have Microsoft DOT.NET version 2 Service Pack 2 or
newer, and PC is not connected to internet you must update DOT.NET
manually to the required version. When PC has online connection, DOT.NET
will be updated automatically.
* Connect a dongle (PK-1, PKD-1, FLS-4S, FLS-5) when message appears on the screen
* If you are prompted to update any existing driver or file versions, select “yes”.
* Depending on the operating system, the PC may require rebooting.
* Allow Windows to register the Phoenix components.
* Open Phoenix, use FUSE Connection Manager to configure connections depending on the tools you use
* If you use CU-4, please pair the connection with service adapter by selecting “pair with service adapter” - option
* Update your prommer with the latest software included in this installation package.
* Install and use the latest available product specific data packages or flash bundles
6. Supported operating systems and user rights
* Windows XP Service Pack 1 or higher
* When installing Phoenix into Win XP you must have local admin rights.
* When using in Win XP, user must have power user rights.
* Windows 7 32 Bit version
* Windows 7 64 Bit version (Please note that FLS-5 drivers do not
support Win 7 64 bit OS, therefore FLS-5 can not be used in this
operating system)
7. HW & Tool requirements:
* Please refer to Documents SR998 and SR999 in KICS Information Center.
* For information on product specific data packages, tools and
instructions please refer to service manuals and technical bulletins.
* If you are installing this version of Phoenix on a new Imaged PC, and
you are using an FLS-4S or FLS-5 during the install, then install the
FLS-X drivers first.
* Separate installation package for FLS-5 drivers can be found attached
to this document together with Phoenix installation package
8. Reporting errors & ZIP Package Generator
* You can use the ZIP Package Generate tool to create a ZIP package with necessary files to report an error.
* Launch Phoenix
* From main menu select Help -> Troubleshooting. The Zip Package Generator will be opened.
* In hours define period from which log files will be gathered in the ZIP package.
* Press Create ZIP - button and wait a while. When ZIP package is generated the content is displayed:
* Press Show Zip Folder- button to open Explorer window with folder containing the generated ZIP package:
* The generated ZIP package named like "Environment_20110223025156.ZIP"
is highlighted by default. The ZIP packages should be removed manually
when they are not needed any more.
* Attach the generated ZIP package to the Genius Case.
* Brief step by step description about how the error can be reproduced should be attached to the Genius Case.
* Please also attach screenshot of error to the Genius Case.
* If Phoenix may create a file named "PhoenixMiniDump.dmp". If you are
prompted that this file has been created, please browse to the folder
shown on UI and attach the dump - file to your Genius case as well.
For more information on the log files, please see document SR2169 "Log
Files and Error Reporting in Nokia Service Software " in KICS
Information Center
9. NOTES
* This product includes software developed by the OpenSSL Project for use in the OpenSSL Toolkit (
OpenSSL: The Open Source toolkit for SSL/TLS).
* Copyright (c) 1998-2005 The OpenSSL Project. All rights reserved.
* Copyright (c) 1995-1998 Eric Young (eay@cryptsoft.com). All rights reserved.
* OpenSSL license text can be found from
OpenSSL: Source, License.
